The customer satisfaction survey improves your consumer connection and gives to your customers the possibility to give its opinion. Moreover, the survey allows you to know your customers needs, psychological barriers, and their expectations in accordance with the quality ambition of your business.
Qualivox creates complete and easy marketing tools which allows you to realize a survey in accordance with your needs and expectations.
You can choose Qualivox for each part of your survey: the creation, the running or analysis and advices. Survey allows you to highlight importants informations as qualitative information or quantitative. This kind of method gives you the possibility to know better your customers and their expectations. Thanks to appropriates advices, your business will increase and the quality will be better.
Online survey is a relevant marketing tool to listen your customers. Online survey is the easiest solution and also the most affordable. The survey will be present on our website and available thanks to a link on your website or writed on emailing. Internet users will answered alone and quickly to the survey. Qualivox receives directly the responses.
Classic survey as paper survey, is also possible thanks to optical scanning. We work with Sphinx Plus² which is complete and available in English for example.
Shop survey consists in the presence of an interviewer directly outside of the shop. The interviewer welcomes customers ans suggets them to answer. The interviewer has à Pocket PC and complete directly the results.
Phone survey is managed by a specialized manager who help interviewers with CATI process.